Mike C Cali
15:27 16 Apr 21
Best roofers around! I cannot say enough about our experience with Kairos Roofing. My wife and I bought a new home knowing that we would need to put a new roof on upon move in, which can be a very stressful process as it is such a big project and likely the biggest expense we would ever make into our home. Before I pour my love of Kairos out there, I want to share a couple sentences on some other businesses we utilized in our home at the same time. Other than the roof, we had to hire other companies to do some things around the house right away such as some pool repair, some flooring, etc. For these non-roof projects, despite our efforts to locate best quality professionals, we experienced the same disappointments; not showing up the days they said they would, unexpected costs added on, lack of communication, etc. These experiences right out of the gates of home ownership had me worried about the big project we had to address which was the roof. Enter Kairos Roofing. From day one when the owner, Zack, came over to meet with my wife and me we knew we were talking to the right business. Zack explained their process from start to finish, outlined timelines, costs, noise levels, and everything we needed to know. He listened and helped up figure out what was best for us and was fully transparent. He did more than just consult, but he took the time to educate us. I had some concerns after looking around my neighborhood at other houses that had roof projects going on since the day I moved into the neighborhood (probably a month) and were still without tile on their roofs and in a half finished state and asked why that wouldn't be the case for us. Zack told me he doesn't send a crew to a house to do one stage of the job and then to another house while they wait weeks for the tiles to come in but rather they are diligent about their planning and time the job so that association approval (in my case, where we have an association that must approve the tile we select), city permitting and tile delivery are coordinated to where the project can be done from start to finish in 10 days time. This seemed unrealistic given what I saw with other roof projects with other companies in my neighborhood, but Zack was authentic and we trusted him. Our gut was right! Our project was done EXACTLY how Zack told us it would be and his team knocked it out of the part. From the moment we contracted with them for the job, we knew what to expect every day as we were immediately connected with the foreman on our job and our dedicate project manager. Leo and Karl were our project managers and they was awesome with communication well before our job started. Karl came by our house to reiterate expectations and make sure all of our questions along the way were answered. He responded to texts and calls all along the way, which we really appreciated. The day before every stage of the project Karl or Leo called me to tell me what was happening the next day and what to expect. Misty, in the Kairos office, made our lives easy helping us with providing the association what they needed and Liz kept us abreast to the status of permits every step of the way. There were 5-10 guys on the job every day who were incredibly professional, considerate and unbelievably hard working. They cleaned up after themselves at the end of every day and even walked the yard with large magnets to pick up nails and such that may have dropped during their day of work. I took the time to write this long review because I was in disbelief, positively, of just how amazing this team was to work with and they will certainly be getting every one of my roofing referrals. Speaking of roofing referrals, about 10 neighbors stopped to compliment us on our roof and ask for our roofing company's information! Oh, and those couple houses in the neighborhood that were working with other companies, they still have their projects going on to this day which has to be 3 months or so! If you are looking at putting a new roof on your home, just call Kairos. They knocked it out of the park in every way possible.